To preauthorize the vehicle's security deposit, you must present your credit card in physical form.
Your need to contact our roadside assistance provider by calling the number given to you when the rental period started. If your vehicle needs to be replaced you will have to contact head offices or the emergency number given to you when the rental started.
The pickup of the car can be made at picking points of Let's Drive.
Chania
You can collect your car from our office downtown, exactly below "Arkadi" hotel.
Our address is 1866 square and the land line is +30 28210 75444.
Heraklion, Airport
You will find our station exactly behind "DEPANAL" public parking, across the airport terminal. You will easily see our sign "LET'S DRIVE".
You are kindly requested to inform us in case of major delay or plan change. It would also be helpful to keep your mobile phone reachable, if possible.
You can always reach us at +30 6972 263348.
Chania, Souda Port
Our office where you can collect the car, is 100m from the port, at Souda square, just next to Bank of Chania.
Υou can recognise us by the sign "LET'S TOUR" and "LET'S DRIVE".
Our address is Souda square 34 and the land line is +30 28210 81478.
Heraklion, Port
Our staff will meet and greet you at the parking No 2, holding a sign "LET'S DRIVE".
You are kindly requested to inform us in case of major delay or plan change. It would also be helpful to keep your mobile phone reachable, if possible.
You can always reach us at +30 6972 263348.
Chania, Airport
We will meet you upon your arrival at the airport, holding a sign "LET'S DRIVE". The meeting point is just outside of the luggage claim area. You are kindly requested to inform us in case of major delay or plan change.
It would also be helpful to keep your mobile phone reachable, if possible.
You can always reach us at +30 6947 691743.
Athens, Airport
Upon your arrival at Athens airport, please walk out of the building from exit 5. Walk to the right approximately 50 meters to the parking of tourist buses and Shuttle buses. There will be a shuttle bus with Let's Drive - Carwiz logo. We will pick you up and drive you to our office which is 10 minutes drive from the airport. You are kindly requested to inform us in case of major delay or plan change.
You can always reach us at +30 6983 877 507 and at +30 210 602 2213.
Athens, Piraeus Port
You can collect your car from our office inside the port of Piraeus, at the gate E7. The gate E7 is across the Piraeus railway terminal.
Our address is Aristidou 6 and the land line is +30 210 4222440.
Please contact our head offices so you can let the relevant department know. If the item is found in the vehicle or at the station, we can send it to you at your own expense to the address you provide. We do not charge for this service. Bear in mind that items sent abroad normally incur quite high courier charges.
The driver is responsible for road traffic violations and fines. You need to pay the fine before the rental period ends and submit proof of payment. If you don’t have time, we can pay the fine for you under the following conditions:
If you don’t pay the fine Let’s Drive reserves the right to disclose the driver’s details to the competent authorities (police, tax office) for the fine to be assessed for collection.
Please contact Let’s Drive’s head offices as soon as possible for instructions about the procedure to be followed. Bear in mind that Let’s Drive does not provide a second set of keys to the location you are at. So you will need to come to our head offices to pick up the second set of keys. You should also know that no insurance offered by Let’s Drive covers loss of keys. Our head offices will let you know about the cost.
Drivers are responsible for changing tyres. If there is a problem when changing the tyre you can ask for assistance from Roadside Assistance. You may be charged for that service. Under no circumstances is Let’s Drive obliged to go the location where the vehicle with a flat tyre is. Any damage to the tyres is the driver’s responsibility.
You can cancel your booking directly via our website. Simply enter your name, lastname, reservation number and email address used to make the reservation.
If you cannot cancel via the website for some reason, you can send an email to the reservations department at reservations@letsdrive.gr and we will do it for you. Please remember to include your reservation number.
All reservations are made for a specific category of vehicle, not a specific model. If the category your confirmed reservation is for is not available, Let’s Drive is entitled to provide the customer with a higher category of vehicle at no cost to the driver.
Every driver needs to present a valid, original driving licence at the start of the rental period. Applications to renew a driving licence which have been given a Ministry of Transport reference number are acceptable but not lost driving licence reports, even if the report has been made to the police.
